Japan Post Insurance Considering disposal of sales staff due to inappropriate sales of corporate insurance September 29, 20:55
When a Japan Post Insurance sales representative receives an insurance application for a company, he hears that there are employees who go to the hospital due to illness, but he is proceeding with the contract procedure without receiving such notification. It turns out that Japan Post Insurance is considering disposing of the sales staff.
According to the announcement, in August, when an employee in charge of sales at the Kurume branch in Fukuoka Prefecture received an application from the contracted company, "I want you to add an employee to be insured," one of the employees He heard that people were going to the hospital, but proceeded with the procedure without being notified.
The person in charge reported to the Financial Services Agency that Japan Post Insurance was improperly sold because he had approached the company's management not to inform the fact of going to the hospital.
In response to the interview with Japan Post Insurance, the sales representative explained, "I decided to avoid it because the contract procedure would be more complicated if there was a notice."
Japan Post Insurance will investigate the contracts handled by this sales representative for the past three years and consider disposal, and will thoroughly implement measures to prevent recurrence, such as recording the explanation with the consent of the customer. I'm going to do it.
Japan Post Insurance commented, "We take it seriously that such an incident occurred while we were working to restore trust, and we deeply apologize."