China News Service, April 15 (Hong Kong Wenhui) reported that the Hong Kong Consumer Council said on the 15th that it had received more than 760 complaints about the purchase of anti-epidemic products in the first three months of this year, most of which involved disputes over delays and refunds.
Information figure: Hong Kong implements a ban on gathering measures, and a clerk in a restaurant chain in Shau Kei Wan takes temperature for customers. China News Agency reporter Zhang Weishe
A complainant bought a box of Japanese masks for 300 yuan (HKD, the same below) through the social platform in early February. After payment, the seller has delayed delivery and later deleted the account. Since there is no contact information for the seller, the Consumer Council cannot mediate and forward The police followed up.
There are also complainants who bought 4 alcohol disinfectants on social platforms for 385 yuan, but they have not been shipped. With the intervention of the Consumer Council, the relevant companies said that they could not ship in time because of double orders and insufficient manpower.
In addition, some complainants did not receive the shipment after purchasing the mask, and requested a refund, but they had to pay a handling fee equal to 3% of the purchase price. They felt unreasonable that they could not get back the entire payment.