"I just got off the hotline and talked to a citizen of Wuhan for 30 minutes." Wu Min told the Modern Express reporter that she has recently acquired a new identity. In addition to the teacher of the Psychology Center of Xinjiang University and the deputy director of the Psychological Research Center of the Autonomous Region, she She is also a professional psychological counselor volunteer of the Psychological Assistance Hotline Platform of Central China Normal University of the Ministry of Education, connecting her to Wuhan citizens 3,280 kilometers away through a network cable.

Under the epidemic, patients were suddenly infected, family members lost close relatives, high-pressure medical work, residents were at home, workers were not at work, students were not attending classes ... The public's psychological problems became more prominent in this abnormal social state, and professional psychological counseling Divisions also joined the epidemic.

Wu Min is just such a psychological warrior. In the past few days, she has provided psychological counseling to nearly 50 visitors. Like Wu Min, it was officially released on the psychological assistance hotline platform of Central China Normal University of the Ministry of Education on February 24. At present, there are more than 4,000 psychological counselor volunteers from more than 1,200 universities and related institutions across the country. They use modern network communication technology to break physical barriers, reach the hearts of helpers, open each heart knot, and eliminate the shrouds that surround people. Virus in the heart.

Brave patients and family members: after being strong, be sure to come to me for sadness

Since Wu Min became a counselor on the hotline platform, she has been drinking several times a day because of long talk. "After February 23, there were a lot of helpers, and on the 24th, 9 helpers were picked up one day." Wu Min told the Modern Express reporter.

Through the Internet, visitors across the country can choose two ways to ask for help, one is voice telephone counseling, which lasts for half an hour, and the other is text dialogue counseling, which takes 40-50 minutes. She uses professional psychological counseling knowledge to provide psychological counseling to anxious visitors.

Ping Ping from Hunan, like Wu Min, is a counselor volunteer for the psychological assistance hotline platform of the Central China Normal University of the Ministry of Education. She works as a college counseling teacher. "A lot of help seekers have been discharged from the hospital recently," Peng Ping told the Modern Express reporter.

"After the confirmed patient is discharged, the body still has discomfort, weakness, and insomnia, and the psychology is often still in fear and fear, and it is difficult to get close to relatives." Peng Ping said that in this case, discharged patients generally need more If you are in a state of depression for a long time, your concern, understanding and support will not help your body's recovery.

Ping Ping said that, as a counselor, in her psychological counseling process for help seekers, she will try to imagine what the patient is like, and tell the patient how she feels about him, and imagine that she is beside the patient. "We are going to pay attention to his people, not to pay attention to his problems. At this time, even if we do not meet, we can feel the heart is connected. Let the patient feel the connection between himself and the people around him, so as to ease his emotions."

The patient recovered and was discharged from the hospital. With the help of his family, his psychological problems will gradually improve. "But for those who have lost their loved ones, no matter how strong they are in order to encourage their families, I recommend that they actively seek the help of professional psychological counselors and deal with sorrows in a timely manner." Wu Min said.

Under the epidemic situation, many families have relatives who died of new crown pneumonia infection, or died for other reasons, and they could not bid farewell to their relatives in time. In order to support the whole family, some family members must be strong, give relatives confidence and suppress sadness.

"They are all good." Wu Min told the Modern Express reporter. "But I am also very worried. At present they are covering up the sadness in another strong way. This will motivate the family to overcome the epidemic. But from our professional perspective, Analysis, encountering the death of a loved one, "Everyone is actually not so strong. In the future, I need to do sad treatment. With the help of a psychological counselor, I can say goodbye to my loved ones and release this sadness. "

Medical staff in emergency situations: After carrying out the epidemic, pay close attention to their mental state

Wu Min said that in recent days, she has received a number of requests from medical staff. "Generally, they are in their 30s, working in the front line for a long time, and the huge pressure has led to insomnia, anxiety, and even depression."

A popular doctor at the Third People's Hospital of Hubei Province told the Modern Express reporter that medical staff are now in combat, wearing thick protective clothing at their posts, stuffed with clothing, and high-intensity diagnosis and treatment. Mind and body need to be strong enough.

Wu Min said that first-line medical workers are in an emergency state, and their most important concern now is not psychological problems, but physical exhaustion. "At high load during the day and rest from work, they have no time to think about psychological problems. At this stage, We generally recommend that they take a good rest, while giving them positive encouragement and affirmation. "Wu Min said.

However, Wu Min told reporters that according to his judgment, after the epidemic is over, the psychological problems of front-line medical staff will be highlighted. "Because there is a rule in any abnormal state, medical workers across the country will come down from the front-line and hope There should be supporting psychological counseling support everywhere. "

"Under the epidemic, these medical staff saw too much life to leave, and now they have no time to think. Once they completely relax, many people will begin to think about many deep-seated problems." Wu Min said that at this time we need our professional psychological consultation The teacher walked into their hearts and spent the time with them.

In addition, Wu Min also suggested that if conditions permit, front-line medical workers should not be allowed to work for too long. Someone should replace it. Under high pressure, let the body relax first.

"Bad" family relationships: constant parent-child friction and urgent need for psychological counseling

Wang Wei, a teacher of the Department of Social Work of Beijing Jianzhu University, is also a psychological consultant on the hotline platform. Among his visitors, the most requested content is about family friction. "Affected by the epidemic, children can't go to school normally, parents can't go to work, the family stays together for a long time, there is constant friction, there is a quarrel, and when there is nowhere to vent, family relations will have problems."

"It has been a long time at home. Due to the difference in lifestyle, many children will have friction with their parents, and children are prone to negative emotions such as anxiety and self-doubt." Wang Wei said that a visitor from a middle school student told him that when he was studying at home, There are many parents, and they are supervised everywhere. Over time, the friction with their parents continues to increase, and the scratches are left in their hearts.

Wang Wei said that in response to this situation, she would listen to his anxiety and empathize with him, and suggested that he first feel his emotions and understand where his anxiety lies. "I found out that he has a group of good friends. After chatting with them, his mood will be better. This is the method I found together with the patients."

Among Wu Min's visitors, there are also many "bad" parents, most of whom are between the ages of 25 and 50. Due to the long-term isolation, they cannot go to work and cannot leave the house, and many people will feel uncomfortable. Anxiety and irritability.

"Such families with severe friction suggested that they come to us for psychological counseling." Wu Min said, she also demonstrated to reporters the counselling process of professional consultants.

For example, when I encounter a high school senior who is unable to study independently at home, he is very anxious when he is nearing the college entrance examination, and is worried that he will not be able to enter the target university, and then vent this irritability to his parents. Wu Min said that on the basis of empathy with him, I will tell him that he has found that his autonomous learning ability is insufficient. This is a problem that has been neglected in the past. It is a good awareness. At the same time, his anxiety is also positive. Upward performance.

Next, I will ask him if he has any experience of learning certain skills or knowledge on his own, and discuss this part of memory with him, and find a solution in the discussion.

"When it is difficult to reach an equal discussion with parents, classmates, and teachers, our psychological counselors will interact with him and analyze the problem on an equal basis." Wu Min said that this sense of equality will make the helper feel that I am not telling you the truth. Instead, the two parties discussed together, and psychological problems were alleviated during the discussion.

Seeking help from a counsellor is a sign of strength

"Listen and empathize, then find the visitor who is positive and give him feedback, and his psychological problems will usually be alleviated to some extent." Wu Min told the Modern Express reporter, because there is a positive side behind any negative emotions.

Wu Min said that every psychological counselor has "double ears". On the one hand, he will see the problems that the client is talking about. On the other hand, he will see the positive things in the problem. . "The helper will feel different, so the counselor will empathize with him and give him hope."

But not every person with a mental disorder will take the initiative to seek help from a psychological counselor. In response, Wu Min, Wang Wei, and Ping Ping appealed to the public across the country, regardless of patients, family members, front-line epidemic prevention personnel, or ordinary people. The public, if they encounter psychological problems, they must ask the counselor volunteers of various platforms for help in a timely manner. With just a phone call, they may be able to unlock many knots.

"Now our Ministry of Education, Tsinghua University, and hospitals around the country have free psychological counseling hotlines. I hope that people affected by the epidemic can call this phone. Even if they talk, maybe our counselor can't help. When it comes to you, but I hope that they can come to ask for help when they are in trouble, because asking for help is the manifestation of a strong man, and it is proved by modern science that psychological counseling must be effective. "Wu Min said.

Ma Hongyu, executive deputy dean of the School of Psychology of Central China Normal University, told the Modern Express reporter that on January 31, the school opened a psychological hotline platform. Later, the Ministry of Education issued a call to colleges and universities across the country. Based on the original platform in just 3 days, a new psychological assistance hotline platform of Central China Normal University of the Ministry of Education was established, bringing together more than 4,000 psychological counselor volunteers across the country. At present, the ability to accept visitors daily is 1,000 people, but only 500 people are actually received. She hopes that at this critical moment, all types of people can actively seek help from platform professional psychological consultants. Network cable, professionals will help everyone to untie each knot and increase confidence in defeating the epidemic.

Modern Express + / ZAKER Nanjing Special Reporter Xiong Pingping Li Nan / Text