Cancellation of group travel in China Japanese travel agency 18:27 on January 26, busy with cancellation

With the spread of the new coronavirus in China, group travel to overseas, including Japan, will be canceled from the 27th, and employees at the travel agency in Tokyo will return on holidays, the tour that was planned We contacted the accommodation of the cancellation, and were busy with correspondence.

Gull Tourist, located in Shinjuku-ku, Tokyo, is a travel agency that plans and sells tours in Japan for travel agencies in China, and also manages tours.

According to the company, during the major holidays during the Chinese New Year, approximately 350 tours were contracted out by a Chinese travel agency, and more than 10,000 tourists were expected to participate.

However, group trips to overseas, including Japan, in China have been canceled from the 27th, and almost all tours that had been undertaken by the following month have been canceled.

In the company, 20 employees came to the office in a hurry, and they were busy dealing with such things as contacting the hotel or bus company where they stayed for cancellation.

However, it was difficult to contact all the parties concerned on the 26th, and calls for inquiries were flooded, and the company seemed confused.

According to Shogu Yamashita, President of the Seagull Tourist, But we understand that human life is the first, so we want to do what we can to help. "

According to the Japan Tourism Agency, 31% of the tourists who came from Japan to Japan from China came to Japan for group tours, and 8% used travel products that included airline tickets and accommodations. The effect of this is a concern.

Hotel is also a big pain

At hotels in Minami-ku, Sapporo, the impact has begun to spread, as bookings for 250 people have already been canceled for Chinese group travel.

In Hokkaido, a large number of Chinese tourists visit Sapporo at this time of year, usually during the major holidays during the Chinese New Year and the Sapporo Snow Festival, which will be held from the end of this month to next month.

At the Jozankei Hotel in Minami-ku, Sapporo, which accepts group tours of Chinese tourists, on the afternoon of the 25th, a cancellation email was received for reservations for multiple group trips arranged by a Chinese travel agency. is.

When I contacted the travel agency for the reason, I received a FAX with the meaning of "cancel all reservations for group travel after 24:00 on January 27, according to the Chinese government's policy", and this travel agency arranged by the evening of the 26th. This means that they had been notified about cancellations for the six tours they had booked for a total of 250 people.

At this hotel, 16 tours including this group trip were booked for about 500 people, but we are in a hurry to gather information as more cancellations are expected.

Motoaki Shoji, Jozankei Hotel Business Sales Department, said, “Even if we already knew it, the revenue would drop by about 2 million yen, and if group tours were canceled and Chinese people would not come, there was a lonely spot as a tourist destination. We hope that the spread of the coronavirus infection will converge as soon as possible. "

Chinese tourists "can not help because it is a government order"

A number of Chinese tourists visiting Noboribetsu Onsen, one of Hokkaido's leading tourist destinations, have been worried about the future.

A man who came from Shanghai as a group said, "I'm sorry that people who couldn't travel to Japan are now disappointed, but I can't help it because of the government's order. I was talking.

According to a travel agent in Hong Kong, a tour operator said, “I think tourists will not be able to come to Japan suddenly, and bus companies will be in trouble. I'm worried how long it will last. It will be very troublesome if it lasts for a long time. "