Electricity retail company Excessive collection of electricity charges of 66 million yen Tokyo, December 25, 18:45
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According to the Ministry of Economy, Trade and Industry's Electricity and Gas Trading Monitoring Committee, a Tokyo-based company engaged in the retail business of home electric power had excessively collected electricity charges of approximately 66 million yen from users. On a day, the company was advised to improve its operations.
The recommendation came from Yawn Communications, a power retail company headquartered in Shibuya-ku, Tokyo.
According to the Ministry of Economy, Trade and Industry's Electricity and Gas Trading Surveillance Committee, the company has overestimated a total of 6,598,000 yen in September, including electricity charges for September from over 7,800 subscribers. That is.
According to the company, the company explained, "I did not notice that the electricity bill was settled, and I processed the debit again. It was due to a mistake in contact between the persons in charge."
The Commission noted that the incident was extremely serious and malicious given the harm to many users, recommended the company to improve its operations, and reported measures to prevent recurrence by next month Asked to do so.
Yawn Communications commented, "I am deeply afraid to the customers and other stakeholders. We will take the recommendations seriously and will take appropriate measures to prevent recurrence."
Yawn Communications said in April that it had been soliciting telephony by telling them what was different from the facts, as if the electricity rate was lower than that of a major power company. You have been ordered to stop the contract.