"Telephone relay service" for hearing impaired support to be offered from next year on November 25 at 16:34
The Ministry of Internal Affairs and Communications has made it clear that it will provide a “telephone relay service” that can be used by people who cannot be heard through sign language interpretation as a public service in April of next year.
The telephone relay service is a service that connects people who are deaf and people who are deaf by using video-phone calls through simultaneous interpretation of sign language or using text chat.
Until now, private organizations offered limited models as models, but since they did not accept reports to the police and fire departments, users wanted to provide public services at their own responsibility. Was up.
In this regard, at a meeting of experts from the Ministry of Internal Affairs and Communications held on the 25th, the person in charge of the Ministry of Internal Affairs and Communications showed a policy to provide a telephone relay service as a public service from April of next year so that people who are deaf can use it 24 hours a day. I said that I want to aim for a good service.
According to the Ministry of Internal Affairs and Communications, users bear the cost of data communication for videophones and call charges for people who can hear sign language interpreters, but the costs for sign language interpreters and system maintenance costs are fixed for all landline and mobile phones. It is to proceed with the examination in the direction that the contractor of the company will cover and pay uniformly.
According to the Ministry of Internal Affairs and Communications, the telephone contractor's burden is expected to be about 1 yen per month.
In the future, the Ministry of Internal Affairs and Communications will set up a system and structure that will include reporting to the police and fire department in order to provide “telephone relay services”.