Quality Model 2020

Since its release, the EFQM model has provided a strategic roadmap for enterprises across Europe and beyond to develop a culture of performance and innovation.Day 23 October 2019, the new version of the model has been launched that has become agile and modern in line with current management and business trends. For a few years to come, the new EFQM model allows organizations to embrace change and improve performance and future development. The model remains a globally recognized management framework, allowing organizations to achieve success by measuring their whereabouts on the road to transition, helping them understand gaps and possible solutions, and opportunities for improvement, enabling them to progress and significantly improve the performance of their institutions, although EQM management They may lack the same application of these concepts, but fortunately the model has become a global legacy not limited to the European Quality Foundation, which was run with a mentality that does not keep up with the model, and I think the current President of the Foundation, Russell Longmore, has absorbed the lessons, and learned from the past, so they Ake is now turning into the enterprise.

Those who are accustomed to the previous model will miss the orange form of the nine criteria, which is divided into possibilities and results, the form we have lived with for nearly 30 years, the current form of the model is completely different, and reflects the components and standards of the new model. One of the most important changes is to put the institution at the heart of the model, where they converge when the integration of three circles in the form of Vin form, consisting of three axes are orientation, implementation and results, and here the criteria of the five components in the old model were integrated in the axes of orientation and implementation, The second axis is the institutional culture and leadership. The second axis is the implementation of three tracks, namely the involvement of stakeholders, creating sustainable value, and driving performance and transformation. The third axis is the results. Included Sareen, impressions are concerned, strategic and operational performance, and of course there are detailed standards in the next level.

So the results were expanded to include all stakeholders, not just customers, employees and society. What I liked about the new model was the retention of the radar methodology, which is the heart and secret of the success of the model in terms of implementation and implementation, but is the core of quality itself. Delete the word “excellence” from the model.

Alaa_Garad @

Garad@alaagarad.com

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