Chinanews client, Beijing, August 28 (Reporter Xie Yiguan) On August 28, the China Consumers Association held a symposium on "Cleaning Online Games and Environmental Protection of Consumer Rights and Interests", focusing on purifying the online game environment and better protecting consumer rights , Promote the healthy development of the industry for exchanges and discussions.
On August 28th, the China Consumers Association held a symposium on "Cleaning Online Games and Environmental Protection of Consumer Rights" in Beijing. Photo by Xie Yiguan
The analysis of complaints received by the National Consumers Association in the first half of 2020 shows that in the "home" economy, online games have become an important part of online consumption, and consumer-related complaints have increased, with the number of online game complaints reaching 22,705.
According to the China Consumers Association, there are four main problems in current online games: first, infringement of consumer choice and property rights, manifested by unauthorized modification of online game product attributes, and poor handling of recharges after online games are suspended and deleted. The follow-up mechanism for the suspension of online game accounts is imperfect and default automatic renewal; second, there are frequent problems in online games involving pornography, violence, and gambling, and the implementation of rectification and reform of relevant enterprises is not in place, polluting the cultural environment of online games; third, the protection mechanism for minors is not in place Soundness, loopholes or deficiencies in real-name authentication and anti-addiction systems; fourth, excessive claims for mobile game apps, and collection of personal information beyond the necessary scope.
Experts and lawyers at the meeting believed that the related problems of online game consumption seriously violated the legitimate rights and interests of consumers, weakened the supply of high-quality cultural resources, harmed the physical and mental health of minors, and endangered the healthy development of the online game industry. Whether these problems can be effectively resolved depends on whether online game companies operate in good faith and operate in accordance with the law; whether they adhere to the correct value orientation and put consumer rights and social benefits above economic benefits; whether they truly comply with the requirements of relevant policies and regulations Really.
To this end, the China Consumers Association puts forward the following requirements for online game operators: they must adhere to integrity and publicize in accordance with the law, and relevant service regulations must not set unfair or unreasonable terms; eliminate online games "pornography, violence and gambling" issues; pay attention to consumers Appeal, properly handle consumer disputes; build a comprehensive and multi-action minor game protection mechanism, optimize real-name authentication, anti-addiction and parental guardianship systems, etc.; strictly perform confidentiality obligations, and resolutely eliminate black industries such as information trading.
The China Consumers Association stated that in the next step, it will closely cooperate with relevant regulatory authorities and industry associations, continue to pay attention to the improvement of online game related issues and consumer demands, and take further effective measures to strengthen online game supervision and protect the legitimate rights and interests of consumers. (Finish)