The Department of Customer Relations in the Registration and Commercial Licensing Sector in the Dubai Economy recently held a remote meeting with a delegation from the Ministry of Energy and Infrastructure to see best practices in customer relationship management systems, and to provide services to customers in customer happiness centers, in addition to applying standards from the category Seven stars on call center / business center. The visit came within the framework of the cooperation agreement signed in 2019, to work jointly to link the electronic system, to improve the performance of joint operations, and to simplify procedures, to improve what serves customers.
Salwa Al-Adidi, Senior Director of Information and Welcome Department in the Registration and Commercial Licensing Sector in Dubai Economy, stressed the sector’s keenness to keep abreast of what is new to develop and provide value-added services and initiatives for customers within high-quality standards, to reach the primary goal, which is the emirate of Dubai’s smart cities to World class.
She stated that during the meeting, the focus was on the importance of the “Happiness Hall”, which confirms Dubai’s economic commitment to providing services that achieve the happiness of the customers, starting with the employees who play an essential role in providing services, and translating the government's focus on making customers happy.
She explained that the launch of the hall is also in line with the government's directives aimed at strengthening the position of Dubai and an ideal destination for attracting and flourishing businesses, in addition to facilitating procedures and encouraging businessmen to focus on developing their business projects in record time without waiting.
Happiness and positivity
The visits, whether local or federal, reflect the leadership's vision in spreading a culture of happiness and positivity in the state’s institutions to achieve the highest standards of excellence in the performance of government agencies, adapting information technology to serve Dubai’s aspirations for leadership and excellence, and providing the best services to customers.
The visits also confirm the vital role of Dubai’s economy in achieving sustainable economic development, and enhancing the prosperity, prosperity and happiness of the people of the Emirate of Dubai and the UAE in general.
The Commercial Registration and Licensing Sector team gave a presentation on the most important improvements and services provided by the sector in the area of ease and start-up of business in Dubai, such as the immediate license service, automatic renewal, the merchant license, the happiness hall, and other services, as the sector focuses on making the registration process for new companies The issuance of commercial licenses is easy and fast, which reflects positively on Dubai's global competitiveness, as it is the ideal platform for expansion and sustainability of regional and international companies.
The registration and commercial licensing sector in the Dubai Economy is committed to offering development initiatives and projects that serve institutions and companies, as well as individuals who take the emirate of Dubai as a location to conduct their business locally and globally.
Simplify procedures and reduce effort
Dubai Economy asserts that achieving the happiness of the customers, by simplifying the procedures, reducing the effort, time, and cost of obtaining services, is one of the most important axes for developing government services, as it works to achieve positive interaction with customers to understand their needs and aspirations to design priority services, and also works to enhance and facilitate Doing business in the emirate, applying best practices in business methodology, and improving licensing procedures.