The Dubai Economy, represented by the commercial registration and licensing sector, in cooperation with the Commercial Bank of Dubai, announced the provision of exclusive banking services for "merchant" license holders, with the aim of facilitating the practice of businesses and various activities electronically.

Open bank account

In a statement yesterday, she stated that the owners of the "merchant" license will be able to open accounts in Commercial Bank of Dubai, without any minimum balance, and in easy and accessible procedures, in addition to obtaining preferential rates on local and international transfers, in addition to obtaining a check book. Free.

"Merchant" license holders will also be able to redeem up to 100% of their commercial license fees, based on the average daily balance in their bank accounts with the bank, in addition to obtaining a credit card, and converting their commercial license fees into an easy payment plan with zero interest %, Payable in up to six or 12 months.

Competitive economy

Omar Khalifa, Deputy Executive Director of the Registration and Commercial Licensing Sector in the Dubai Economy, said that cooperation with “Dubai Trade” reflects Dubai’s keenness to promote e-commerce, the competitiveness of the emirate’s economy, as well as achieving the government's vision of digital transformation, and building awareness about platforms that facilitate Doing business

In turn, the Director of the Development and Follow-up Department in the Commercial Registration and Licensing Sector, Omar Al-Muhairi, indicated that the commercial registration and licensing sector is constantly working to consolidate strategic partnerships with government and the private sector, as it focuses on providing support to “merchant” license holders, providing facilities, as well as Opening new channels by enhancing cooperation with the largest outlets.

Consumer complaints

In another context, the Commercial Control and Consumer Protection Sector announced that 1404 consumer complaints related to the e-commerce sector were received in May, an increase of 228% compared to May 2019, which recorded 428 complaints. According to the monitoring sector, 94% of e-commerce complaints were received through smart channels, as complaints registered through the "Dubai Consumer" application reached 64%, and through the website 30%, while 6% of consumers preferred to register complaints through the call center.

On the level of the five most active nationalities in filing these complaints, the complaints of the Emiratis came first with 34%, followed by the Saudis with 28%, then the Egyptians 10%, while the Jordanians scored 5%, and the Indians 4%.

Consumer behavior

Ahmed Al Zaabi, Director of the Consumer Protection Department in the Commercial Control and Consumer Protection Sector said: “The remarkable rise in consumer complaints over the e-commerce sector shows a change in consumer behavior during the past month, and their preference for buying through e-commerce sites, as the current conditions contributed to the Corona pandemic. , With many business owners moving to selling their products online. ”

He pointed out that complaints of cash back accounted for 27% of the total e-commerce complaints, followed by complaints of non-compliance with the terms of the agreement with 26%, and complaints of non-compliance with after-sales service with 13%.

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