The Department of Economic Development in Ajman reported that it had received 2774 requests through the "instant chat" service available on the website and the smart application of the department since its launch last April, and the requests varied between inquiries, comments, suggestions and complaints, and the department activated a number of services through this channel, where About 1700 services were completed, including linking or activating an investor's account, issuing certificates, modifying trade names, and sending economic licenses to dealers.

Saud Al-Shammari, Director of the Commercial Registration Department, Director of the Relationship Management Department for Delegates in the Department, said, "The instant chat service as a new channel to respond to the customers, and since its launch two months ago, it has received a great response from the public, with its availability in Arabic and English from Sunday to Thursday from the hour 8 in the morning until 5 in the afternoon, and we received inquiries in Arabic with 32% and 68% in English in total inquiries. With simple steps, including registration of name, email address and phone number, the customer can start enjoying the service.

The director of the complaints and suggestions department in the department, Eng. Meera Al Muhairi, said that "the most repeated services that were provided through the instant conversation are a request to link or activate an investor account, a request to pay transaction fees, issue certificates, modify trade names, and send economic licenses to dealers, and the department intends Providing new additional services through the channel, as well as the nationalities of the customers who benefited from the channel during the past period, such as citizens of the UAE, Saudi Arabia, the United States of America, India, and some European countries including the Netherlands, Finland, and France.

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