Sino-Singapore Jingwei Client May 19th The impact of the "overtime charge" of Fengchao express counters continues. On the 19th, Shanghai Zhonghuan Garden, the first community to deactivate the Fengchao express cabinet, announced that it would open a courier station in the community for free for unlimited time. It will start trial operation on May 20.
Source: WeChat public account of Shanghai Huanhuayuan Community
Shanghai Zhonghuan Huayuan Community stated that according to the recommendations of the Shanghai Consumer Protection Commission, Shanghai residential communities should set up free public courier racks to meet the guiding spirit of consumers ’actual needs. The community business committee and property company set up a "Central Huayuan Express Express Station" on the 12th of the community as the Fengchao in order to facilitate the receipt of the owner of the community, protect the owner's right to use mail, and enrich the diversified solutions of the express delivery terminal. The addition of the express cabinet and the rookie station (333 Fuping Road).
According to the notice, the address of the express post is at No. 12 in the community (the east side of the ground floor of Building 11). The trial operation will start from May 20, 2020, and it will be open every day from 7:00 to 21:00. It will be managed free of charge for a limited time, and it will be supervised by a dedicated person. The courier items deposited will be placed on the corresponding shelves. Shanghai Zhonghuan Huayuan Community stated that the purpose of setting up the community express post is mainly to provide escrow services for the owners who are not in the home. Therefore, the courier needs the consent of the owner to place the express in the post.
Source: WeChat public account of Shanghai Huanhuayuan Community
Regarding the above-mentioned measures in Shanghai Huanhuayuan Community, some netizens said that the property has to send manpower to manage it. “The work of the express post is not so easy, and it is very tiring to send express mail.” Some netizens reminded: "It is necessary to pay attention to the problem of express delivery detention. There will inevitably be residents who do not take express delivery for various reasons. In the long run, it will cause express delivery detention, insufficient express shelves, and disorderly room placement. Workload and telephone cost. "
At the same time, many netizens expressed their support. Some netizens said that the owners choose independently, and the industry committee provides the necessary convenience, reasonable, reasonable, legal, compliant, popular, trend and interest. Not only guarantee the right to use the express cabinet, but also allow the market to fully compete. Some netizens said: "It is really good as a means of transition for express organization management. After the expiry of Fengchao's contract, I look forward to Huayuan's own addition of express cabinets to realize the organization and management of express cabinets."
Event review:
Recently, Fengchao decided to charge the recipient for the overtime storage fee of the express cabinet. Among them, the charge standard of "exceeding express delivery for more than 12 hours will be charged 0.5 yuan per hour" has caused many consumers to be dissatisfied. On May 5, the Hangzhou Dongxinyuan Community Owner Committee informed that it decided to suspend the use of the express storage cabinet from the date of overtime storage fee (May 6, 2020). After consultation with Zhejiang Fengchao Technology Co., Ltd., express delivery The cabinet will be restored in time.
In this regard, Fengchao stated that it had signed a tripartite agreement with the community business committee and property company to agree to pay a high entrance fee every year. If the industry committee insists on continuing to shut down, it is a serious breach of contract. If there is any objection to the cooperation, at the same time or according to the contract, the relevant economic and goodwill losses will be pursued.
However, things have not subsided, and the "overtime charge" of Fengchao express cabinets continues to rise.
On the other hand, there are communities in Shanghai that use actions to resist Fengchao. On May 8, Shanghai Huanhuan Community announced the suspension of Fengchao express cabinets, becoming the first community in Shanghai to deactivate Fengchao express cabinets.
On May 9, Fengchao issued a letter to users. Fengchao said that it recognizes that there is still much work to be done in terms of user communication and market strategy. Regarding the 12-hour storage period, Fengchao said that the peak of daily delivery of couriers was between 9 am and 11 am, and generally reached the peak at 10 am. The 12-hour free storage is determined based on the above peak hours. If the user fails to pick up the package at 11 pm, it will affect the second peak period of dispatch. Fengchao said that it will jointly encourage courier companies to pick up as soon as possible.
Thereafter, on May 10th, Shanghai Zhonghuan Huayuan Community issued an open letter to Fengchao Company. In the letter, Shanghai Zhonghuan Huayuan Community stated that when faced with one-sided social public opinion, Fengchao puts more emphasis on the difficulty of enterprises, such as providing free services for five years and still operating at a loss. " The gesture of sympathy is not the case. " Shanghai Zhonghuan Huayuan Community stated that “the profitability of Fengchao cabinets that have been put into use every day is 240% or more”.
At this point, the event has further fermented, triggering heated discussions among all parties. The Shanghai Consumer Protection Commission, the Shanghai Post Bureau, the China Consumers Association and other relevant regulatory authorities have also voiced one after another.
On May 15th, the State Post Bureau stated that it had recently interviewed the main person in charge of Fengchao Company and requested to properly handle disputes concerning the adjustment of the free storage period of smart express boxes. The State Post Bureau pointed out that although Fengchao ’s adjustment of the free storage period did not violate the prohibitive provisions of the regulations, in the adjustment process, there were problems such as low overall position, insufficient risk assessment, insufficient consultation, and improper disposal. , Deep reflection and lessons should be learned. Fengchao Company should improve its position, seriously consider user demands and business development needs, and propose reasonable solutions as soon as possible.
On the evening of May 15, Fengchao issued a statement saying that the recent membership service launched by Fengchao has aroused widespread concern from all walks of life in the community, and the company received feedback, criticism and suggestions from the majority of users. The company attaches great importance to it, accepts it with humility, and reflects deeply. Fengchao expressed its apologies for the inconvenience caused to the majority of users. At the same time, Fengchao adjusted the user service: the free storage period of the user was extended from 12 hours to 18 hours. After the timeout, it was charged 0.5 yuan every 3 hours and capped at 3 yuan; the holidays stipulated by the State Council are not charged; the office building is on Saturdays and Sundays (closed days) ) No billing. (Sino-Singapore Jingwei APP)