The Telecommunications Regulatory Authority instructed telecommunications service providers Emirates Telecommunications Company "Etisalat" and du, a subsidiary of Emirates Integrated Telecommunications Company, not to complete consumer participation in any product, service, game or tone with a single click.
The Telecommunications Regulatory Authority said that service providers should ask the consumer to confirm the subscription by entering one password in order to avoid any unintended subscription
The Telecommunications Regulatory Authority affirmed that service providers should take all reasonable measures to impose fees on subscribers' accounts in a timely manner as well as enhance awareness and assist their subscribers in obtaining the best telecommunications products and services available to them.
The organization of communications noted that the service provider should send a confirmation message after subscribing that it is sent after subscribing to the service and that it is sent via SMS and any other form of electronic correspondence as specified by the subscriber and that it includes relevant details such as date and time The subscription or purchase, the name of the product or service, and the price of the subscription, including the number of times, that is, with regard to any recurring fees, if any, as well as a link that makes it easy for the subscriber to cancel the subscription or purchase if he so desires.
The Telecommunications Regulatory Authority had previously said that licensees of Etisalat should maintain records that enable them to demonstrate that a one-time password has been used in the purchase process and in the event of a purchase or disputed subscription, the relevant licensee may be invited to provide this evidence when necessary to demonstrate compliance with the purchase process For these systems and that the password was entered once during the purchase process.