During the first third of this year, the Telecommunications Regulatory Authority in the country received 10 thousand and 15 complaints from subscribers regarding the services of Emirates Telecommunications Company, Etisalat, and Du.

The authority indicated in a report issued yesterday that it had received 5,345 complaints about the services provided by Etisalat during the first four months of 2020, while it received 4,670 complaints from du services during the same period, pointing out that the complaints relate to all the services provided In the mobile and fixed sectors and the Internet.

The report stated that 95.3% of complaints related to Etisalat services were closed, as 1.4% of complaints were resolved during a period of more than five working days, while 96.8% of complaints related to “du” services were closed, as 0.7% were resolved Of complaints in the same period.

The report stated that the level of customer satisfaction with resolving complaints related to Etisalat services during the first four months of this year amounted to 71.4%, while the dissatisfaction rate reached 14.6%, the percentage of neutrality reached 14%, while the percentage of satisfaction with resolving complaints related to services Du 74.4%, while the dissatisfaction rate is 10.3%, and the neutrality rate is 15.3%.

The «Telecommunications Regulatory Authority» confirmed that the report - which is issued on a monthly basis - comes as part of its efforts to improve the services provided to customers in the state’s telecommunications sector, and to raise the level of their happiness and satisfaction with these services, in line with the strategic direction of the government, to ensure the provision of services to customers in accordance with the highest standards of quality and efficiency And transparency.

95.3%

Of the complaints, Etisalat services were closed, compared to 96.8% of du.

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