China News Service, April 27, according to the Civil Aviation Administration website, in order to promote the modernization of the civil aviation governance system and governance capabilities, according to the overall deployment of the 2020 National Civil Aviation Work Conference, from May 1, the Civil Aviation Administration will carry out a period of 8 months The "civil aviation service quality brand building" special action strives to stabilize the domestic passenger airlines' flight regularity rate to more than 80% throughout the year, and launches a series of new measures to enhance the passenger experience by focusing on the "big process" and "small details" of the service.
Data map: passenger waiting. Photo by Huang Yuyang, China News Service
According to reports, the content of this special action is mainly from improving the normal flight management level, consolidating the effectiveness of early service measures, and launching new measures to improve the passenger experience. It strives to achieve three major goals: first, to consolidate and improve the normality of flights. The passenger airlines ’flight normality rate is stable at more than 80%, and the average release normality rate and departure normality rate for airports above 10 million nationwide strive to reach 85%; the second is to further standardize passenger service management, facilitate passenger transit, and the entire baggage process Key service measures such as tracking and comprehensive transportation transfers have been implemented and promoted. Third, a number of civil aviation service brands recognized by society and industry have been formed, and passenger aviation travel experience has been further improved.
In order to continuously improve the normal flight management level, the Civil Aviation Administration requires all units to correctly handle the relationship between safety and normality, scientifically grasp the operating standards, continuously improve the support capabilities, and strive to enhance technical support, and continue to promote the construction of normal flight management systems.
In order to consolidate the effectiveness of early service measures, the Civil Aviation Administration requires all units to further standardize passenger service management and improve the overall process service quality management and control capabilities. For example, the RFID baggage full-process tracking system should be connected and connected to form a network, and gradually build a civil aviation baggage tracking system covering the whole country; further promote the paperless customs clearance of international flights, optimize the international flight flight business model, and promote the cross-aviation division Luggage upright service. At the same time, service measures such as optimizing the 12326 consultation and complaint platform and exploring basic aviation services were also proposed.
In addition, the Civil Aviation Administration also launched new measures to enhance the passenger experience based on the concerns of the public, mainly including the establishment of a "national airport passenger shared service platform" and a "national unified query platform for passengers' lost items". By taking advantage of the big data of civil aviation, the data will run more Roads, let passengers run less; promote the intermodal transportation of civil aviation and high-speed rail, urban rail, subway, highway and other modes of transportation, innovate in ticket purchases, security inspections, etc., improve passengers' comprehensive transportation transfer experience; accelerate the promotion of millimeter wave human body The application of new technology equipment such as imaging and CT of hand luggage can improve the security inspection efficiency and improve the passenger security inspection experience.
In order to effectively carry out this special action, the Civil Aviation Administration requires all units to strengthen organizational leadership, strengthen team building, continue publicity and guidance, carry out cross-checking, strengthen follow-up supervision, and ensure that this year's special action has achieved positive results.