China News Agency, Beijing, April 20 (Wang Qingkai) The domestic third-party car quality evaluation platform, Car Quality Network, and the "2019 China Automotive Product Quality Performance Study" released by Kairui Sai Chi Consulting on the 20th show that in 2019, car quality issues are under investigation. , "Transmission Abnormal Noise", "Shifting Stumble" and "In-car Odor" ranked the top three. There are more dynamic problems than static problems, and the number of perception problems is far ahead of the failure category.
It is reported that the study was launched in March 2019 and has surveyed more than 20,000 car users for a year. Involved in 18 market segments, a total of 128 models of 53 brands, basically covering the main sales models in the first half of 2019.
The survey shows that in 2019, the average number of quality problems in the industry was 4.12, with 73% of perceived problems, and the rest were fault problems. Affected by the high complaint coefficient, the negative performance of MPV and pickup trucks in 2019 is greater than that of other models.
The survey found that the number of quality problems and the proportion of failure problems of independent brand models ranked first, followed by Korean, American and German brand models, and Japanese brand models performed best.
In terms of the negative quality performance dimension, among the main countries of sedan and SUV models, due to the higher complaint coefficient of American and German models, and the lower complaint coefficient of Korean models, Korean models with more quality problems in this dimension Performance has improved.
In 2019, consumers pay more attention to the performance of different dimensions of products when buying a car. Among them, the attention of six projects such as lighting, air conditioning, and human-computer interaction is less than 2%, while the attention of appearance, fuel consumption, power and driving ranks in the top three.
The person in charge of the survey said that due to the epidemic, the output of the Chinese auto market in the first quarter of 2020 fell by approximately 2.5 million units year-on-year. As the epidemic spreads globally, the impact of future market uncertainty on industrial manufacturing will also increase. For OEMs, one of the most important ways to get out of the dilemma is to study future market changes to master more product competitiveness. In the field of automobile consumption, users are bound to put forward various new requirements and new experiences in terms of brand, quality and safety. (Finish)