Emirates Airlines announced the update of its exemption policy, as a result of the spread of the Covid-19 epidemic, as it facilitated the process of re-booking and canceling travel tickets to all the markets it serves around the world.

The company revealed three options, which are: keeping tickets for 760 days, obtaining a travel voucher for two years, or recovering the full value of tickets or unused vouchers.

Price rules

The CEO of commercial operations at Emirates Airlines, Adnan Kazim, said that the travel and aviation industry operates according to complex rules on ticket prices, re-reservations and refunds, and these rules differ according to each market, praising the understanding and support of the trading partners during this period, in which you operate The company is developing policies that ensure both their needs and regulatory requirements.

He added, "We hope that dealers with (Emirates Airlines) will re-book their tickets, and travel with us at a later time, so we have extended the validity of their current tickets for up to two years, and have provided them with the option to obtain a travel voucher, and use it in exchange for any of our products and services."

He stressed that dealers will not incur any change fees for reservations on tickets issued until May 31, to travel until August 31, 2020, noting that «Emirates Airlines» also provides an option to recover the value of tickets in cash, noting that this takes some time, due to the large number of requests The company is currently dealing with.

Ticket extension

Emirates Airlines said, in a statement yesterday, that it provides three options for customers affected by the suspension of flights and travel restrictions, which is to keep the ticket, as the company will extend the validity of all Emirates Airlines tickets issued before May 31 to travel until August 31 automatically until 760 days .

The company stressed that the customers who booked their tickets during this period can be reassured, as they will be able to change the dates when they decide to travel again. Whenever they want to travel within two years from the date the ticket was issued, they must contact Emirates Airlines or travel agents to re-book their flights.

The company indicated that the ticket can be booked to the same primary destination, or choose a destination served by «Emirates Airlines», and be within the same region without incurring any fees to change the reservation, as the carrier provides the possibility to re-book tickets to travel to destinations in other regions, without imposing change fines, While price differences are applied if necessary.

Travel voucher

Emirates Airlines mentioned its second option, which is to convert tickets into travel vouchers, the value of which is equivalent to what they paid for the basic reservation (the unused portion of the ticket only).

She explained that the travel voucher is valid for one year from the date it was issued, and it can be extended for another year. It can also be used to purchase products or services provided by Emirates Airlines, such as booking travel tickets to any destination, on any travel class, or any other services.

The company drew attention to the application of price differences in the event of its necessity, at a time when fines for change will not be applied to these vouchers, so dealers will benefit from more flexibility to re-book their tickets, when they are ready to travel again.

"Get back the ticket"

Emirates Airlines offered its third option, which is "recover the value of the ticket," indicating that customers can still request a refund of the amount they paid for the ticket, in the event they are unable to travel, stressing that there will be no fines for recovering the value of the ticket.

Emirates Airlines stated that it facilitates any of these requests via the Internet, by filling out a simple form.