China News Network, Beijing, April 1 (Xia Bin) In order to ensure uninterrupted financial services and better support the development of the real economy, the China Banking Association (hereinafter referred to as the "Bank of China Association") stated on April 1 that it would lead banks The industry innovates financial service methods, strengthens online financial services nationwide, especially in areas with severe epidemics, uses digital advantages to improve service convenience, fully guarantees the smoothness of non-contact financial services, and supports enterprises to resume work and production.
To this end, the Bank of China has made relevant suggestions. The China Banking Association stated that it is necessary to optimize and enrich the "non-contact service channels" to help enterprises resume work and resume production. Each customer service center and remote bank give full play to the advantages of "full time and space" and "full process", fully connect with electronic channels such as online banking, mobile banking, and small programs, optimize and enrich "non-contact service" channels, and make every effort to promote the resumption of work and production of various enterprises.
For example, strengthen online and offline linkages, open up green channels for resumption of production and resume financial services; make use of the advantages of video services, and remotely handle business online; rely on professional customer service to provide business consulting to corporate customers.
The Bank of China believes that it is necessary to strengthen the application of fintech and innovate and launch financial services for customer service at home. Home customer service is a way for customer service employees to work at home and remotely serve customers at home with the help of mobile phones, computers, headsets and other devices. Each customer service center and remote bank applied financial technology and quickly deployed home customer service emergency plans, which played an active role in fighting the epidemic and ensuring customer service.
For example, reduce the risk of staff gathering and round trips, and ensure external service capabilities; diversified application methods and refined business scenarios; quickly go online to strengthen remote business support; comprehensive security management and control to strictly prevent various financial risks.
In addition, the China Banking Association also proposes to actively promote online business and improve the quality and efficiency of online financial services; adhere to the people-oriented approach and take multiple measures to protect customer service; give play to the association's self-discipline role, and lead the industry to provide non-contact financial services. (Finish)