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The problem is that these call centers are now operating in many other financial, telecommunications and public institutions. It seems that more than 400,000 people do this, and the working environment is not that different from what we have seen before.

I'm Park Chan-keun.

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More than 76,000 people work in nearly 1,000 companies in the call centers and telemarketing services that are classified by the National Statistical Office.

However, the industry estimates that more than 400,000 people are employed.

The structure of working tens to hundreds of people in tight spaces is not much different from a public agency or a small business.

[Current call center staff: I think you have about 100 people. I thought it was a catastrophic disaster (I think).

Call center work is characterized by women, irregular workers and low wages.

Most of them are outsourced and workers are irregular workers, so it is not uncommon for the agency to be concerned about the health and working conditions of call center workers.

Health care products such as masks often need to be obtained for each worker.

[Lee Sun-kyu / Democratic Trade Union Worker's Chairman: Since yesterday, it's been really horrible. You have to have a system where you can work from home. .]

There are companies that have split existing call center employees into sites, piloted telecommuting, and prevented outbreaks, but they are only part of the story.

Call center workers called for local governments to carry out daily quarantine of all workplaces.

It is also urged that government agencies pay for masks and personal cleansers and install mandatory heat detectors at the entrance of the call center.

(Video coverage: Kim Nam-sung, Video editing: Jin-hwa Choi, CG: Park Sang-hyun)