Chinanews.com, March 3rd. Recently, the Stevie Award, known as the "Business Oscar", announced the list of "Best Sales and Customer Service Companies of 2020", with world-renowned companies IBM, Dell and DHL being selected. It is worth mentioning that VIPKID, a Chinese online youth English education brand, has won the Bronze “Customer Service Department of the Year” of the World's Best Customer Service Award for its meticulous and professional teacher service, becoming the only Chinese company selected. In addition, by virtue of its high popularity among foreign teachers in North America, VIPKID has also won the most popular award "People's Choice Stevie Award".
VIPKID has been listed by FlexJobs and Forbes on the list of the most suitable home office companies in the United States, and has become the most popular education brand of K12 teachers in North America. It also makes sense to win the Best Customer Service Award this time.
It is reported that the Stevie®Award Sales and Customer Service Award has been established for 14 years and is the highest honor for global customer service, contact center, business development and sales professionals. The 2020 Stevie Award Sales and Customer Service Awards are divided into 11 industries including transportation services, computer hardware and services, financial services, telecommunications, etc. Winning companies from 2,600 nominated companies in different industries from 48 countries Stand out.
It is understood that VIPKID is the world's largest online youth English education brand, connecting more than 700,000 Chinese children and tens of thousands of excellent North American foreign teachers through the Internet. For the past few years, VIPKID has been committed to providing these foreign teachers with a positive and comfortable working environment and the best teaching experience. In order to provide better and more convenient services, VIPKID has established a dedicated teacher service support team in North America and China.
In North America, VIPKID has offices in San Francisco, Texas, Dallas, and other states. The team members come from non-profit organizations "Teach for the United States" or global organizations such as the United Nations. They will help foreign teachers solve problems including work and life. Numerous practical problems: such as technical problems in the classroom, communication with the domestic headquarters, etc.-no matter what problems are encountered at any time, the team members will respond promptly to ensure that they help solve the problem.
Not only that, in VIPKID's Beijing office, the teacher service support team also stays online at any time to solve problems encountered by foreign teachers in a timely manner, such as curriculum arrangements, teaching and research, etc., which ensures smooth communication even when working across time zones. The first time to deal with it. In addition to a professional support team, VIPKID has also established a communication platform called “Hutong” for foreign teachers. Through this platform, teachers can exchange teaching experience with each other, learn Chinese culture, and the relationship between foreign teachers and foreign teachers has become more close.
It is the professional services of the past few years that VIPKID has attracted more and more outstanding foreign teachers. Data show that the current average teaching age of VIPKID foreign teachers is 7.5 years, and many of them come from famous Ivy League schools such as Harvard University, Yale University, and University of Pennsylvania. Becoming a VIPKID foreign teacher is not easy, all foreign teachers need to pass qualification screening, video interviews, pre-teaching training, teaching simulation and other process screening, and complete the corresponding teaching ability training before they can get a job. In addition, VIPKID cooperated with Sterling, an international professional background investigation agency, to verify the identity of all foreign teachers online to ensure that foreign teachers have no tainted records and can safely accompany children to learn and grow.
It is understood that this is not the first time VIPKID has been selected for the International Awards. In the "Top 100 Best Employers in America" list released by Glassdoor, a well-known job search website in the United States, VIPKID has been the only Chinese company to appear on the list for two consecutive years, ranking among the top ten in the list, ranking far ahead of Google, Apple and other global well-known companies. On the Glassdoor platform, many VIPKID foreign teachers have voluntarily shared their experience of working and teaching at VIPKID. Many people call it the "best job", claim it has the flexibility of remote work and the fun of interacting with children, and some people have expressed their love and gratitude to the teacher community.